Didn't Receive My Bonus Items

Discus and support Didn't Receive My Bonus Items in XBoX Sales and Promo to solve the problem; I purchased 2 Brand New Xbox One consoles during a promotion deal that is clearly stated on the Microsoft website. I have spoke to three... Discussion in 'XBoX Sales and Promo' started by DRG BUSTY DD, Feb 5, 2016.

  1. DRG BUSTY DD
    DRG BUSTY DD Guest

    Didn't Receive My Bonus Items


    I purchased 2 Brand New Xbox One consoles during a promotion deal that is clearly stated on the Microsoft website. I have spoke to three representatives on this matter and still have not received both my $30 gift cards and my 2 free games. I should proof
    of purchase and date it was purchased but have not received anything and this is the second time this has happened. I bought one back in November or December a rise of the tomb raider bundle and had this same issues.

    I bought this bundle twice for myself and a family member. Please help.

    http://www.microsoftstore.com/store/msusa/en_US/pdp/Xbox-One-1TB-Holiday-Bundle/productID.321855100

    :)
     
    DRG BUSTY DD, Feb 5, 2016
    #1
  2. BBell447
    BBell447 Guest
    Didn't receive madden preorder bonus

    When checking out I was shown the pre-order bonuses, but they haven't shown up on my account. order #8265542995
     
    BBell447, Feb 5, 2016
    #2
  3. TheLastOneLeft
    TheLastOneLeft Guest
    Didn't receive digital deluxe items

    haven't received my dbl xp tokens or my unlock token. Only reason I went deluxe so what's the deal
     
    TheLastOneLeft, Feb 5, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Didn't Receive My Bonus Items

    You would need to contact customer support for microsoftstore.com since that offer is through them..
     
    Smwutches, Feb 6, 2016
    #4
  5. Master Sieder Win User

    No Preorder Bonus Codes Included in Physical Purchase of Halo 5

    I have the problem that I have my bonus installed but didn't get my items started to wish I got this from my local store I would have gotten the hunter armour...
  6. Doctor Fofo Win User

    Forza Virtual Keys

    edit: I've not received my 5000 points nor my 10 bonus keys, I just realized I didn't actually state my problem lol
  7. aMexicanErb Win User

    Used a code and didn't receive the item

    The best thing to do is start out by contacting the company or place that you received the code from. they should be able to see what is going on with the code.
  8. Recon XIX Win User

    Used a code and didn't receive the item

    Have you tried power cycling your xbox one? If you hold the power button for 10-15 seconds and turn your console back on it should be fixed. If not it may be due to xbox’s currently increased traffic therefore wait 24 hours and contact support at support.xbox.com
    and they should be able to lend a hand
  9. ShiverNugget Win User

    Used a code and didn't receive the item

    Contact the place where you obtained the code
Thema:

Didn't Receive My Bonus Items

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