Didn't receive Groove 3M promo code

Xbox Billing support asked me to post here.

I signed up for Groove on 16th July because of this Buy 1M get 3M free promo:
https://www.microsoft.com/en-gb/groove/bogo

"For a limited time, sign up for Music Pass, and after your first paid month ($9.99) we'll email you a promo code for your complimentary months."

"Upon completion of first billing cycle, customer will receive via email a promo code valid for 90 days of Music Pass at no charge. Limit 1 promo code per customer, single use only. Promo code must be used by August 31, 2016."

My Groove pass was activated but I received no confirmation of the promo at the time - so checked with Xbox Support chat on 31st July, who confirmed that I would receive promo code at end of first (paid for) month.

First month ended on 16th August and I received email from Microsoft cancelling subscription after one month and I received no code. I raised again with support, who have not managed to resolve but now recommend that I raise on this forum.

Can you help and provide me with a promo code for 3M Groove? Thanks in advance

:)

 

Groove Music 3 Month Free Promo Code Missing

I did not receive a promo code for my 3 months free groove music, can you please ensure this is added to my account? I added groove music on 8/12/16.

 

Never received 3-month Microsoft Groove promo code

I signed up for the buy one get three month's free Microsoft Groove deal on June 30 (see https://www.microsoft.com/en-us/groove/bogo) but was never mailed the promo code. I called support on August 30 and was pointed toward the Music, Movies & TV forum (Results in Music, Movies & TV - Microsoft Community),
but didn't receive a reply there so I chatted further with support tonight and was sent here. Could a forum moderator forward me a promo code which does *not* expire tonight?

Thanks...

 

I have the same issue but Xbox support wasn't able to resolve it instead they sent me here

 

Still awaiting a response - I can see that other similar posts are being resolved in the meantime. This is getting pretty frustrating as I've twice engaged Microsoft support prior to my post over the last 5 weeks. Please PM me and I can provide any further
detail of the transaction and comms with Microsoft support. Thanks