Didn't receive correct credits

Discus and support Didn't receive correct credits in XBoX Rewards & Social to solve the problem; My account finally updated on the website and I did not receive the correct amount for my account. Totaling up my purchases and then doing the math I... Discussion in 'XBoX Rewards & Social' started by Metal Devil, Mar 8, 2017.

  1. Metal Devil
    Metal Devil Guest

    Didn't receive correct credits


    My account finally updated on the website and I did not receive the correct amount for my account. Totaling up my purchases and then doing the math I did not receive my 8%. It seems as though it added 4% even though I have been a gold member for years and
    it never expired.

    :)
     
    Metal Devil, Mar 8, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Didn't receive reward credits

    Hello ksattop0,

    Apologies for the inconvenience. Due to an issue affecting some of our members, we have delayed payback of April MyVIP until we can ensure that all members are appropriately Rewarded. Once we can confirm that this issue has been resolved, you should see
    your April payback. Again, apologies for any inconvenience caused by this delay.
     
    XBLRewards8, Mar 8, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Didn't receive all credits

    Hello StealthNinja28,

    Apologies for the inconvenience. We have determined why this was not awarded automatically, and have adjusted your account for that offer. You should see the pending Credits appear shortly.
     
    XBLRewards8, Mar 8, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Didn't receive correct credits

    Hello Metal Devil,

    Purchases that go towards offers do not also award payback. Your The Godfather and Blue Dragon purchases both went towards Rewards Actually offers last month, but since they did not complete the offer, did not award payback. Your purchase of Devil May Cry
    went towards the anime offer, but also did not complete that offer.
     
    XBLRewards8, Mar 9, 2017
    #4
  5. XBLRewards8 Win User

    Didn't receive correct credits

    Hello Metal Devil,

    Purchases that go towards offers do not also award payback. Your The Godfather and Blue Dragon purchases both went towards Rewards Actually offers last month, but since they did not complete the offer, did not award payback. Your purchase of Devil May Cry
    went towards the anime offer, but also did not complete that offer.
  6. XBLRewards8 Win User

    Didn't receive all credits

    Hello StealthNinja28,

    Apologies for the inconvenience. We have determined why this was not awarded automatically, and have adjusted your account for that offer. You should see the pending Credits appear shortly.
  7. Murphs-A47006C9-2185 Win User

    Didn't receive reward credits

    MyVip for April has not yet been deposited and according to the staff may be deposited late due to an error.
  8. XBLRewards8 Win User

    Didn't receive reward credits

    Hello ksattop0,

    Apologies for the inconvenience. Due to an issue affecting some of our members, we have delayed payback of April MyVIP until we can ensure that all members are appropriately Rewarded. Once we can confirm that this issue has been resolved, you should see
    your April payback. Again, apologies for any inconvenience caused by this delay.
  9. XBLRewards8 Win User

    Didn't Receive Credits/gems for MyMission

    Hello Sei What,

    Apologies for the inconvenience. After reviewing your account, we found an issue where your movie purchase was not progressing correctly due to also being applied to the Microsoft Movies and TV offer, causing it to progress only that offer and not both.
    We have corrected this issue, and you should see the two remaining Credit events shortly.
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Didn't receive correct credits

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