didn't receive code for free year of EA Access

we got a new xbox one at christmas, and shortly after it was set up we had a box on our old xbox 360 screen for a free year of EA access. It was a box we navigated to and chose, just like the box that says Games with Gold. We chose it, and it said to set
up an EA access account, and a code would be mailed to us sometime before January 20th, I believe it was. we set up our ea access account on Jan 30, so that was the day we saw the offer on the 360. No code ever arrived. I've spent a couple of hours total
on support with both EA - they said it was an xbox promotion, so deal with xbox. Then two separate sessions with xbox support, and they sent me here. Any ideas?

:)

 

EA Access Paypal Promotion second month code not received

Hello, I bought EA Access a month ago in the PayPal Promotion (Pay one month - receive a free one), but i didn't receive the Code for the free month. Can you please help me?

http://www.xbox.com/de-DE/promotions/ea-access-paypal/terms

 

Access code

My friends received an access code for a free one month trial of ea access and they didn't pre order any games, While I preodred the delux edition of NHL and didn't receive any code. Ibe talked to EA and they said if I talk to Xbox I'll get a code. I did
talk to someone and didnt recieve any code so I'm getting really mad that I'm not recieving a code

 

Hey, Fish! It sounds like you were part of an upgrading promotion that was running in Canada. Would I be correct on this? If so, we have
a sticky here about this situation. The codes have been delayed, but you should receive it by the end of the month. If you don't, please post back so that we can look into it further for you.

 

excellent, thanks for letting me know!

 

Hey, Fish! You should have received this code yesterday. Please check your message center for it, and let us know if it's missing or if you never received it.

Thanks for your patience while the right teams worked on that!