Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

Discus and support Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3 in XBoX Games and Apps to solve the problem; Just like the subject says. I preordered the "Ultimate Forza Horizon 3" and it came with a prepaid code for VIP MEMBERSHIP, MOTORSPORT ALL-STARS CAR... Discussion in 'XBoX Games and Apps' started by Jazzstratus, Sep 26, 2016.

  1. Jazzstratus
    Jazzstratus Guest

    Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3


    Just like the subject says. I preordered the "Ultimate Forza Horizon 3" and it came with a prepaid code for VIP MEMBERSHIP, MOTORSPORT ALL-STARS CAR PACK, and CAR PASS. I entered the code on "live.xbox.com" because there was an error on my xbox when I
    tried to enter the code. After I entered the code, it said that the content will be automatically downloaded to my Xbox.

    When I checked yesterday, there was a notice on xbox.com that there was an issue with redemption of prepaid codes. I check a full 24 hours later and xbox.com says there are no issues. It's been well over 24 hours and the noted content has still not shown
    up on my account.

    When will this issue be fixed and content added to my gamertag ()?

    Before anyone asks whether I have done this or done that, here is a list of all the things done:

    Contacted Xbox Support

    Removed Profile from Xbox One / Put Xbox One in offline mode / Unpluged power / Plugged in power / took Xbox one out of offline mode / Re-added profile

    Checked the Store on my xbox but it still shows the noted content available to buy.

    Went to "My Games and Apps" > "Games" > "Forza Horizon 3" > "Manage Content" > The content does not show up. (My friend has all the content on his XB1 and it shows up on his gamertag).

    Check under updates, available content, and Queued and nothing shows there either.

    Waited a full 24 hours. And now it's been well over 72 hours.

    :)
     
    Jazzstratus, Sep 26, 2016
    #1
  2. No warthog Code for Forza Horizon 3, No DLC codes received for my pre-order of Ultimate Edition.

    Hey there, so I preordered the Ultimate edition of Forza Horizon 3, and despite owning the Master Chief Collection, I did not receive my code for the vehicle in the game. Also, I was supposed to receive DLC codes for Forza Horizon 2 and Forza 6 car packs,
    and did not receive either of those as well.

    Thank you so much for your time!
     
    BonkersCash4542, Sep 26, 2016
    #2
  3. Kirkkus
    Kirkkus Guest
    Forza Horizon 3 warthog

    I accidentally deleted my prepaid code for the warthog on Forza Horizon 3
     
    Kirkkus, Sep 26, 2016
    #3
  4. Mister Maka
    Mister Maka Guest

    Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

    Hi there Jazzstratus.

    Our teams are currently aware of some VIP Content not showing for users. Please keep an eye out in-game for the content and we'll be sure to update you when we have more information on this. Thanks a ton for your patience.
     
    Mister Maka, Sep 27, 2016
    #4
  5. eZaF RisKa
    eZaF RisKa Guest
    I'm having an issue also, I received the message to redeem the code for the warthog a few weeks before the release of the game and I redeemed it and now I go to redeem it again (keep in mind I bought the ultimate edition don't know how this affects anything
    but hey) and it says the code has already been redeemed, then I proceed to the game, check my garage on Forza Horizon 3 and the warthog is not there
     
    eZaF RisKa, Sep 27, 2016
    #5
  6. JCSWW
    JCSWW Guest
    How long is this going to take to fix? I am not feeling like I want to play because half of the content I paid for is missing.
     
    JCSWW, Sep 27, 2016
    #6
  7. Mister Maka
    Mister Maka Guest
    Hey there eZaF RisKa, the Warthog issue is separate from what this thread is pertaining to. Our teams are aware of some trouble with that. If you are eligible for the content please keep an eye on your in-game gifts. The content should show up there for
    you.

    Firebird3776, we don't have an ETA but keep an eye out for the content. We definitely appreciate your patience with this.
     
    Mister Maka, Sep 28, 2016
    #7
  8. Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

    What ever came of this? I'm having the same problem.
     
    SampleThunder51, Dec 25, 2016
    #8
  9. Morphin9
    Morphin9 Guest
    Not sure why this hasn't been fixed yet. Got the Lamborghini #63 Squadra Corse Huracán LP620-2 Super Trofeo from the Skill Shop tonight and cannot use.
     
    Morphin9, Nov 2, 2018
    #9
  10. Pizza3fromage Win User

    Game no received

    Hello I received my code gears of war ultimate edition but not code for forza horizon 2
  11. V3N0M05 Win User

    Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

    I'm facing the same issue as well !! grr !!
  12. Morphin9 Win User

    Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

    Not sure why this hasn't been fixed yet. Got the Lamborghini #63 Squadra Corse Huracán LP620-2 Super Trofeo from the Skill Shop tonight and cannot use.
  13. PinguPro Win User

    Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

    Hello, there is currently a service alert regarding this game.

    support.xbox.com/.../xbox-live-status

    Games

    Limited

    Xbox One : Forza Horizon 3

    ‎28‎/‎09‎/‎2016‎ ‎21‎:‎24‎:‎58

    Latest update:

    Hello Xbox members, we’re currently experiencing an issue. We apologize for the inconvenience. Please check back for updates.
  14. Mister Maka Win User

    Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

    Hey there CPGannon.

    To clarify, if you check on your Ready to Install list do you see the All-Stars Car Pack as available? If it isn't there, can you check the Manage Game list for Forza Horizon 3 and check for a tile for the Car Pack? Let us know what you find.
Thema:

Didn't Receive any of the Content from my Prepaid code for Ultimate Forza Horizon 3

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