Didnt receive any confirmation before XBOX live gold service auto renewed!!!!!!

I received email saying my XBOX live gold service has been renewed, before that I didn't received any confirmation. Please cancel my service ASAP.

I'm trying to cancel it from https://account.microsoft.com/services and then I click on cancel service, I have the msg below

Cancel? But it's paid for...

This subscription is paid up through Thursday, February 23, 2017.

If you still want to cancel, contact customer support.

Click on customer support and fill all the information, I pick up a call, a customer service guy ask me a phone number and suddenly hanged up !

Then I go to the service online to check the status, the xbox live gold service is still available.

I click on the customer service again and select REQUEST A CALL FROM SUPPORT again, then nothing happened!

Seriously I'm shocked, as the biggest IT software company world wide, I can not believe what's happening on me.

Now I just want to cancel my XBOX LIVE GOLD service ASAP and give me refund!

I dont want to use any MS service it again!

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

I haven't received promotional 800 MS points through Gold Membership renewal offer

Hello,

In March 2012, Xbox Live had a promotion running where if I renewed my Xbox Live Gold Membership before March 31st, I would receive a bonus of 800 Microsoft Points. I renewed my Gold membership on March 10th 2012 and received an email confirmation stating
my membership was renewed, but I have not received the bonus points. The promotion ended on March 31st and it is now June 27th and I have not received anything. Please help!

 

You can turn off your auto renewal here.

https://account.microsoft.com/services?lang=en-gb

If you wish to contact someone directly please use this link. Contact Us | Xbox Support

 

Thanks, I chat with the customer support via webchat, all done.

But I don't like the way MS they do, they didn't give me any notice and confirmation before they force to renew my service, that's disgusting!!

Imaging you went to a restaurant, you ordered a meal, and then when you came to the counter, some one tell you, you have to pay for double, because they already auto order double it for you!!!!!!