Didn't receive a punch for purchasing Resident Evil 7 Deluxe/Reward points not calculating ...

I purchased Resident Evil 7 Deluxe Ed on 1/11 through the Rewards site after confirming with the "Rewards" team that it counted towards the GoD punchcard. I just checked and the punchcard still has not updated. Additionally, the Star Rank counter does not
seem to be calculating properly. I have purchased Resident Evil 7 ($90), Walking Dead: The Lost Frontier ($25) and Dear Esther: Landmark Edition ($6.69) between 1/11-14 and the counter was only at 5% (Which I feel should be way higher) up until this morning,
where the counter is now at 3%. Is this a site-wide issue? Can someone explain to me what the problem is or if I'm missing something? Thanks in advance

:)

 

No pre-order punch-card rewards

I pre-ordered Resident Evil 7 Deluxe Edition, Ghost Recon Wildlands Gold Edition, Mass Effect Andromeda Deluxe Edition all within the promotion window. I didn't receive the punch-card pre-order rewards rebate, and I don't see the rewards as pending on my
account.

 

Games on Demand Punch Card

Hello jeff1205,

Your Resident Evil purchase is not punching. As mentioned in our FAQ:

When will I receive my Rewards Credits?

Your punchcard should update within 96 hours of your pre-order. However, you will not receive your Rewards Credits until 96 hours after ALL of the games you pre-ordered have released. If Resident Evil 7: Biohazard is one of your chosen titles, you
will not receive your Reward until 96 hours after the game’s release date on January 23, 2017.

Therefore it is too early to receive a punch for your purchase of Resident Evil 7.

 

Hello I Am Mr Death,

I can confirm that your Resident Evil purchase should be awarding a punch that is not currently being automatically awarded. We will investigate with our platform team, but in the meanwhile we will award you a punch manually, which should appear shortly.

Regarding your MyVIP progress, pre-orders like your Resident Evil purchase are not eligible for MyVIP, as stated in our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

This means that your progress for this year should be equivalent to your other two purchases, 24.99 + 6.69. Since you are currently working your way to MyVIP star 3, which requires $900 in eligible spending, 31.68/900 = .03. This is why your progress is
at 3%.