Didn't receive 15,000 credit pre-order bonus

Hi, I pre-ordered 3 Xbox games (Monster Hunter World, Sea of Thieves, and Far Cry 5) as part of the Xbox Rewards promotion to receive 15,000 credits. The reward has not been posted to my account.

:)

 

problems with my reward points still not received them after my pre-order

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.

 

Rewards no deposited for Resident Evil Biohazard Pre-Order

Order# 11086215264 never received 15,000 rewards points or pre-order bonus content for resident evil biohazard.

 

Hello cgcub,

Your purchase of Monster Hunter World was not a pre-order, so you did not complete this offer.