Didn't get the rewards advertised

it usually takes up to 96 hours for it to update and be added to the account and you need to be signed up for the rewards program

Hello timbothedaddy,

It takes us up to 96 hours to receive and process purchases, as noted in the FAQ for this offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

The Credits were placed as pending in your Rewards Account on the 16th. You can review this from your MyStatement on the MyRewards page.

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

For help with the Microsoft Rewards program, You'll need to contact their customer support via their redemption page.

Hello,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.