Didn't get pre-order offer with online purchase

Hi,

I pre-ordered Street Fighter 30th Anniversary Collection on May 28, 2018 and never received my code for Ultra Street Fighter IV.

Thanks.

:)

 

Amazon Pre Order

If you order from Microsoft Online Store you get a $10 off your next purchase voucher, plus 1600 MSP. Perfect for a next pre-order and some DLC. If you pre-order Black Ops, you also get $25 off your next purchase. With these offers combined, I'm getting
Assassin's Creed 3 for $25. Just a little heads up.

 

I've bought 2 several games under microsoft store, but they are not under MyVIP and reward points

Hello vicchow17,

Purchases from the MicrosoftStore.com are not eligible for MyVIP. The only way to currently get Rewards for those purchases is from our MicrosoftStore.com pre-order offer. That offer awards pre-order purchases with Credits which appear as pending 15 days
after the shipment date.

 

Hey depending on the retailer you purchased the game from the delivery of the code is different. Most often the codes are attached to the receipt or email receipt. Otherwise, they send the code out via Official Xbox message on your console.

If you still don't find the code, I'd recommend for an issue like this to work directly with official support using the following link: Contact Us | Xbox Support

If an automated assistant pops up click no thanks and then scroll to the bottom. Choose either "Chat with Xbox Support".

They'll be able to check into your purchase history and any outstanding issues.