Didnt get my reward.

Discus and support Didnt get my reward. in XBoX Rewards & Social to solve the problem; I bought a $10 xbox card and never recieved it. It took my 10,000 points for it but a live rep said i have nothing for it. It took my points so i... Discussion in 'XBoX Rewards & Social' started by vMushu, Feb 9, 2017.

  1. vMushu
    vMushu Guest

    Didnt get my reward.


    I bought a $10 xbox card and never recieved it. It took my 10,000 points for it but a live rep said i have nothing for it. It took my points so i expect my reward.

    :)
     
    vMushu, Feb 9, 2017
    #1
  2. Voxtal
    Voxtal Guest
    didnt get reward

    i used my points to get a $10 gift card and it told me there was an issue and brought me to support but clsed my tab after that . and now my points are gone;(
     
    Voxtal, Feb 9, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    didnt get reward

    Hello,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
     
    XBLRewards8, Feb 9, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Didnt get my reward.

    You would need to contact customer support for the Microsoft Rewards program since that would have been through them and not Xbox Rewards. Their contact can be found on their redemption page.
     
    Smwutches, Feb 9, 2017
    #4
  5. Smwutches Win User

    Didnt get my reward.

    You would need to contact customer support for the Microsoft Rewards program since that would have been through them and not Xbox Rewards. Their contact can be found on their redemption page.
  6. XBLRewards8 Win User

    didnt get reward

    Hello,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  7. Mister Quasar Win User

    Didnt get February reward

    Thanks for reaching out, FanaticSpore914!

    To clarify, are you referring to your
    Xbox Live Quest
    rewards? Rewards for each month are delivered over the course of the following month - if you still haven't seen a message with your reward for February by the end of March, please post a new thread in the Support section here and we'll
    be happy to continue taking a closer look with you then.
  8. FanaticSpore914 Win User

    Didnt get February reward

    oh I forgot to mention plz devs don't give me 600 smite coins
  9. XBLRewards8 Win User

    i didnt get my rewards in my account

    Hello FmaBrotherh00d,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
Thema:

Didnt get my reward.

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