Didn't get my preorder points

Discus and support Didn't get my preorder points in XBoX Rewards & Social to solve the problem; I still have not received my 15000 points from preordering 3 games back in 2016. Resident evil was my 3rd punch and it came out and I still have no... Discussion in 'XBoX Rewards & Social' started by Sweet SinKiller, Jan 29, 2017.

  1. Sweet SinKiller
    Sweet SinKiller Guest

    Didn't get my preorder points


    I still have not received my 15000 points from preordering 3 games back in 2016. Resident evil was my 3rd punch and it came out and I still have no points.

    :)
     
    Sweet SinKiller, Jan 29, 2017
    #1
  2. DisturbedBrent
    DisturbedBrent Guest
    Didn't get my points.

    I haven't received my 15,000 reward for pre-ordering 3 games. I made

    sure the 3 games were on the list. They were Final Fantasy XV, Dead

    Rising 4, and Resident Evil 7
     
    DisturbedBrent, Jan 29, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    didn't get my point

    Hello BribedRaindrop9,

    The hotfix has been deployed, and I can confirm that the Credits are now properly pending in your account on our databases. In the next 1-3 days, this new information will be updated to the webpage, and you will be able to see the Credits pending on your
    MyRewards page. Apologies for the delay!
     
    XBLRewards8, Jan 29, 2017
    #3
  4. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest

    Didn't get my preorder points

    There was an issue with the Resident Evil 7 punches. The reward team will have to review your account.

    They will reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Jan 29, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Sweet SinKiller,

    As Murphs says, we have determined an issue with a particular version of the product you purchased, and are currently working on a hotfix. Once we have confirmed the fix has gone live and you have been rewarded, we'll update your thread! Apologies for the
    inconvenience.
     
    XBLRewards8, Jan 31, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Sweet SinKiller,

    Apologies for the delay. I can confirm that the hotfix has been deployed and has successfully corrected your account. The Credits are now properly pending in your account on our servers. This means you should see the Credits pending on your MyRewards page
    in the next 1-3 days when we update your webpage.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    Didn't get my preorder points

    Hello Sweet SinKiller,

    Apologies for the delay. I can confirm that the hotfix has been deployed and has successfully corrected your account. The Credits are now properly pending in your account on our servers. This means you should see the Credits pending on your MyRewards page
    in the next 1-3 days when we update your webpage.
  8. XBLRewards8 Win User

    Didn't get my preorder points

    Hello Sweet SinKiller,

    As Murphs says, we have determined an issue with a particular version of the product you purchased, and are currently working on a hotfix. Once we have confirmed the fix has gone live and you have been rewarded, we'll update your thread! Apologies for the
    inconvenience.
  9. Murphs-A47006C9-2185 Win User

    Didn't get my preorder points

    There was an issue with the Resident Evil 7 punches. The reward team will have to review your account.

    They will reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.
  10. Smwutches Win User

    Preordered 3 games on the punchcard and didn't get my points.

    You'll want to repost this in the Xbox Rewards Questions forum so support can check into it for you. Keep in mind, if any of the preorders were made before the offer beganon October 1, they will not count.
  11. apatch of grass Win User

    So who preorder the CE Copy?

    I didn't preorder the CE thinking I would accomplish anything by it. The point in getting it is sentimental, usually.
Thema:

Didn't get my preorder points

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