Didn't get my credits

Hello StockyMist28755,

As stated in the FAQ, we can only deposit Rewards Credits as currency into a Microsoft payable account. Since you do not have any Microsoft payable accounts, we cannot complete a deposit. We cannot deposit into other payable accounts, like Credit Cards or
paypal accounts.

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Hello StockyMist28755,

Since you have no Microsoft Payment Account associated with your Microsoft Account, we cannot perform a deposit. We can only convert Rewards Credits into currency into a Microsoft Payment Account. This is mentioned in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

For help with the Rewards program, you will need to post in the Xbox Rewards Questions support forum.

You'll want to post in the support section of this forum in order for support to check into your account. If you can post the credits you're looking for, that would help as well.

you can close this post, my profile was update during the weekend and now I see all my rewards correctly.