Didn't get Forza 7 virtual keys or Rewards Points for purchaing FM7

Purchased FM7 Ultimate on September 30 and never received the 10 virtual keys or the rewards credits. Purchased it digitally from MS/Xbox.

:)

 

Did not get reward points for pre-ordering Forza Motorsport 6 or 7, nor virtual keys for FM7

I've been a member of the rewards program for a while, and I've never received any points for game purchases I made during the pre-order period. It's very frustrating to be a fan of Forza Motorsport, pre-ordering the games on the first day they are available,
and then not get the reward points. This seems to be a systemic problem. Could that get fixed please? And can I have my reward points for Forza Motorsport 7 (and 6), and my extra pre-order virtual keys for the FM7 virtual key sweepstakes, please?

-Oluf

 

Forza 7 Virtual Key Bonus

I pre-ordered Forza 7 Ultimate Edition on September 28th through the Microsoft Store. At that time I was already registered for the Virtual Key Sweepstakes.

According to the promotion, I was supposed to earn 10 extra keys and 5,000 reward credits if pre-ordering through the Microsoft Store and that it could take up to 96 hours to show.

It's been two weeks and I still haven't received the bonus keys or reward points. When can I expect those to show in my rewards account?

Xbox Live Rewards

Thanks!

 

This issue has been escalated. Sorry for the delay. We will provide an update soon.

 

Thanks!

 

Hi Sinime. Keys have been added to your account. Credits will be awarded next week. Sorry for the delay.