did you request a security info change

yes i did the xbox now will not let me log in

i get the "did you request a security info change" screen i click yes that was me

then i get a "we arent ready for you yet " screen so i click next

then i get "did you request a security info change " screen again

i can log into all my live stuff online i just cant plat the xbox

can you help?

thanks

:)

 

Did you request a security info change?

Hey there, UnknownOrigin

You should have been able to access the site, as the information should have been updated. I would recommend contacting Xbox support though this link here:
support.xbox.com/contact-us and they will be able to look into this in more depth.

Once the date has passed, the system should have updated your information as you had requested. I would also like to point out that Microsoft has done some back end work to the servers - which is also visible to the end users, such as ourselves. Thus meaning
there could also be a delay. You will notice these changes when you sign into Outlook.com through the site.

I hope this helps,

Regards,

 

Did you request a security info change?

 

Wired. Have you tired XBOX.com?