did you request a security change ? LOOP help please

Discus and support did you request a security change ? LOOP help please in XBoX on Consoles to solve the problem; so when i log in on xbox one i get a pop up saying "Did you request a security info change?" and yes i did due to my old Email no longer existing so... Discussion in 'XBoX on Consoles' started by Losttinthesauce, Nov 12, 2014.

  1. Losttinthesauce
    Losttinthesauce Guest

    did you request a security change ? LOOP help please


    so when i log in on xbox one i get a pop up saying "Did you request a security info change?" and yes i did due to my old Email no longer existing so the backup email i had on my account no longer exists

    i click "yes this was me"

    then i get a page saying click next to continue using your xbox one

    i click next and then it reverts back to the original page asking if i requested a security info change.. this keeps looping over and over.

    i just want to play my xbox....... HELP ME.......

    :)
     
    Losttinthesauce, Nov 12, 2014
    #1
  2. xxVICOxx
    xxVICOxx Guest
    Did you request a security info change? HELP

    so did anybody figured out what to do so we can sign in with our Microsoft account? cause yup pretty sure im stuck on this loop as well
     
    xxVICOxx, Nov 12, 2014
    #2
  3. Misses Quinzel
    Misses Quinzel Guest
    Did you request a security info change? HELP

    Hey, guys! I'm sorry to see that you are having issues signing in! This thread is a little old. If you are stuck in a loop, please follow Artemis's instructions above my post here, and be sure to
    contact us via phone or chat support if you are still unable to sign in. If you need assistance with any other support issue, please post up a new thread detailing what you're running into and troubleshooting
    you've completed. This way our community can get you the individual support that works best on the forums. did you request a security change ? LOOP help please :)
     
    Misses Quinzel, Nov 12, 2014
    #3
  4. Mister Quimby Win User

    Did you request a security info change? Please help!!

    Hey Ghost!

    Sorry to hear about the security info change issue. I recommend trying a few troubleshooting steps to see if we can get this issue sorted.

    Please give the following steps a try:



    • Log in to accounts.live.com to verify your security information. From here, you can review your security information to make sure that all of the information is updated.
    • Once you have verified that your account information is correct, press and hold the power button on your Xbox One for 10 seconds.
    • Once your console is powered off, unplug the power cord.
    • Wait 5 minutes and then plug in your console.
    • Power on your console and check to see if you are still receiving a message asking if you requested a security info change.

    Give the suggested steps a try and let us know if you are continuing to experiencing issues.
  5. MushroomBoar824 Win User

    Did you request a security info change? Please help!!

    I am having the exact same problem ... Pressing next to continue using xbox and it then goes back to the screen before asking if it was me who requested a security info change .... Tried the troubleshoot steps twice and still no joy .... Any more advice
    ?
  6. Mister Quimby Win User

    Did you request a security info change? Please help!!

    Hey there MushroomBoar824!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
  7. MegaBryman Win User

    Did you request a security info change? Please help!!

    well, after a day it has seemed to of corrected itself, and everthing is back to norma.
  8. xxZombieBallsxx Win User

    Did you request a security info change? Please help!!

    Im having the same issue and the troubleshooting steps didnt help. Just keeps repeating the question after i hit next.
Thema:

did you request a security change ? LOOP help please

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