Did not received 3 months subscription after purchasing Just dance 2017 gold edition online

Discus and support Did not received 3 months subscription after purchasing Just dance 2017 gold edition online in XBoX Sales and Promo to solve the problem; I bought JD 2017 gold edition from xbox one store and it gave me only 3 days of unlimited but the package promises a 3 months subscription. I already... Discussion in 'XBoX Sales and Promo' started by patatip, Nov 20, 2016.

  1. patatip
    patatip Guest

    Did not received 3 months subscription after purchasing Just dance 2017 gold edition online


    I bought JD 2017 gold edition from xbox one store and it gave me only 3 days of unlimited but the package promises a 3 months subscription.

    I already contact Ubisoft support and they told me that they cannot do anything for this as a subscription problem is on Xbox support side.

    :)
     
    patatip, Nov 20, 2016
    #1
  2. iiamit
    iiamit Guest
    Haven't received my 3 months subscription when buying Just Dance 2017 Gold

    I have purchased the gold edition of Just Dance 2017 but have never received the 3 months Unlimited! subscription.

    Your online support chat agents (two...) sent me here. Any help would be highly appreciated.

    Reference # from support: 1363522682
     
    iiamit, Nov 20, 2016
    #2
  3. DNApalindrome
    DNApalindrome Guest
    Cannot access 3 month Just Dance Unlimited subscription with Just Dance 2017 Gold Edition

    I have recently purchased Just Dance 2017 Gold Edition, and I cannot access my 3 month subscription to Just Dance Unlimited as advertised with the product. I have already redeemed the code that came with my game, and I still cannot access Just Dance Unlimited.
    Clearly others are having the same issue: Buy Just Dance 2017® Gold Edition - Microsoft Store
     
    DNApalindrome, Nov 20, 2016
    #3
  4. Miss Bijoux Win User

    Purchased Just Dance 2017 Gold Edition but did not come with the 3 Month Subscription.

    Hey there -

    If you navigate to the Just Dance 2017 game tile in your "My Games" and open up the "Manage Game" menu, what content do you see listed there? Do you have anything Ready to Install? Are you able to download the 3 month pass from the

    Xbox.com store    ?

    If you're continuing to not be able to access the content, you may want to check with
    Ubisoft Support to see if they can help point you in the right direction.

    Keep us posted. :)
  5. Mister Beep Win User

    Cannot access 3 month Just Dance Unlimited subscription with Just Dance 2017 Gold Edition

    Hey DNA,

    Thanks for posting! For this specific issue, you will need to reach out to Ubisoft Support for further assistance. This content should be provided in-game, and unfortunately we're unable to add subscription time to a 3rd party subscription service. Please
    feel free to let us know how it goes!
  6. XBF Crystal P Win User

    Just dance and Xbox

  7. Mister Beep Win User

    Just dance 2017 gold edition

    Hey there!

    While Just Dance 2017 is sold through the Xbox Store, we do not have the ability to support Just Dance Unlimited as that is a 3rd party subscription service. The best route to take in this scenario is to reach out to our friends over at

    Ubisoft Support     for further assistance with your membership.

    Please feel free to keep us posted!
  8. Mister Maka Win User

    Haven't received my 3 months subscription when buying Just Dance 2017 Gold

    Heya iiamit.

    Sorry to hear you haven't received your subscription. To check, do you see a completed transaction for it over on commerce.microsoft.com? If so, let's get you in contact with
    Ubisoft support, they'll be able to best help out.
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Did not received 3 months subscription after purchasing Just dance 2017 gold edition online

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