Did not receive Ryse Son of Rome Promotional download code

Hey there,

I bought 12 months of xbox live gold during the "buy xbox live gold now and receive Ryse son of Rome free" promotion, but I have not received my download code or had the game added to my account on xbox one. I have been in contact with xbox live support
with reference number 1325262177 and they confirmed that I was eligible for this promotional reward.

please help me out with this one as soon as possible,

Thanks

:)

 

Ryse: Son of Rome

Hello I purchased the Gold Membership when it was advertised that you get the game Ryse: Son of Rome free and have yet to receive the download code.

 

Xbox One download queue?

Can't for the life of me figure out how to download the Ryse: Son of Rome DLC I redeemed the codes for.

 

Hey there Shotgunride!

If you recently purchased Xbox Live through the advertisement (if you used a pre-paid card you would not be qualified) it can take up to 4 weeks to receive a code for the game. Please keep an eye out

 

Hi i have not recieved my code either done it through my bank

 

Hey MeatyJordyboy,

When did you purchase Xbox Live through the promotion page? As Mister Maka stated above, the code can take up to 4 weeks to deliver to your Xbox Live messages. Once you've waited the full 4 weeks, please post a new thread so we can provide assistance directly
to you.

Thanks!