Did not receive Robux when purchased

Hello, Franklin. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

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As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, could I know if you purchased the Robux inside the game, or did you purchase the Robux on Xbox.com?

This question is asked because in case you acquired the Robux on Xbox.com, this means you purchased the currency for the Xbox version of the game. So, even if this game supports having the same in-game currency across platforms, you still need to open the Xbox version of the game to see receive the currency.

However, if you purchased the Robux inside Roblox, could I know when did you make the purchase, recently or have more than 48 hours passed after the date of purchase?

Regards,

Arturo.

When you purchase the robux from the Xbox site, you are actually just buying the robux for the Xbox version of the game. For the PC version you need to purchase direct from Roblox or by purchasing a robux card from your local or online game store.

I purchase robux as well. My bank was charge but did not get them.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You can appeal the refund decision by replying the email you got from Microsoft with refund decision. Keep if brief and explain why you should get the refund and they'll take a second look.

Thank you Jesse. I will try that now.