Did not receive promo code for Groove.

I never received my promo code for the free months of Groove!

It also said I used a free trial which I never did so I went ahead and paid for the month thinking I will get it anyways. I was wondering what is going on?
Considering I never used the free trial and it stated I did, did I miss out on the promo? If so, I don't think that is fair to me. Thank you so much!

:)

 

Groove Music 3 Month Free Promo Code Missing

I did not receive a promo code for my 3 months free groove music, can you please ensure this is added to my account? I added groove music on 8/12/16.

 

Groove music didn't receive plus three code

I joined groove music with the black Friday deal. It's now been over 30 days and I did not receive my plus three code.

"Offer ends 31/12/16. One 30-day trial and 1 free promo code to be applied once free trial is completed. Signup requires a valid credit card. Before completion of the first trial month, customer will receive a promo code to be applied for 3 months of Groove
Music Pass. Customers eligible for a 30-day free trial will not be billed for their first month of service. Previous Zune, Xbox or Groove Music Pass trial customers are not eligible for this offer."

Groove Music Pass - Free for 4 Months (£8.99 after) - hotukdeals

 

Hey supermandaa08! When did you purchase the month? You should receive the code 30 days after the initial purchase. Post back and let us know!

 

I never received it. I've been trying to reach out to xbox about groove and I still have never received my code and its been well over two months.....

I recently changed my gt