did not receive product I paid for

Hello, Noenonek. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

For the screenshot you posted, you were on the refund page for purchases, right? Is your purchase not even showing on your history at https://account.microsoft.com/billing/orders ?

How long did you purchase it? I'd recommend waiting a few hours to see if the order is listed and make sure you purchase it on the correct account.

If it still doesn't show after a few hours, contact Xbox Support at https://support.xbox.com/contact-us/

If you have any other question, please let me know.

Hi and thanks for reaching out. I hope you’re doing well. My name is John P an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

To request a refund, kindly sign in to your account and fill out the Manual Refund Webform on this link: https://support.xbox.com/en-US/forms/request-a-.... You can find the order number of your transaction by signing in to your email at this link: https://account.microsoft.com/billing/orders/.

Once you're done submitting your request, you'll receive an email result within 72 hours and if your request gets approved, it will take 3-5 business days for the funds to reflect on your bank account but it really depends on your bank's policy.

Hi Maro !

Please be informed that there's a known issue for Store & Subscriptions. That must be the reason why you're having issues with your purchases. Please check the Xbox Live Status below for the update.

https://support.xbox.com/xbox-live-status

Same. I bought a starter pack for GTA5.. I got charged, but didn't got the pack.. I contacted the support, and they asked me if I see the purchase in order history..

But I don't see it.

Then they said: I have to contact the bank about it, because it's none of their business, if the purchase not in order history..

The same thing happen to me I got charged 57.76 twice for a game that I wanted to pre order and it doesn’t even say I own, yes I see that the store is down now but what are you guys going to do to refund the people that you ripped off