Did not receive pre-order bonuses for NBA 2K19

I pre-ordered NBA 2K19 as part of a new "Xbox 1 X Console bundle"

Ordered on Sept 3rd

Received console and game code on Sept 11th

Entered code and started downloading...later I played a few games and went to bed.

I completely forgot about the pre-order bonuses, and I have not received them.

Was supposed to get:

NBA 2K19 standard edition includes the following items:

• 5,000 Virtual Currency
• 10 MyTEAM League packs (delivered one pack a week)
• 1 Cover Athlete Sapphire MyTEAM Card

How do I resolve this?

:)

 

Missing wwe2k19 characters from redeemed code

We redeemed code for wwe 2k19 pre order bonus, it is showing the pre-order bonus as installed in the recently installed list in My Games and Apps, but the characters are not in the game under downloaded characters.

Any help gratefully received

Thanks

 

Pre order bonus code NBA 2k19

Go here

NBA 2K19 Pre-Order FAQ

This is the FAQ for all issues to do with the release of 2K.

 

Hello SmokewoodBlues, for this type of issue you need to contact an official agent directly https://support.microsoft.com/en-us/contactus/ an official agent will investigate further.

 

I didnt recieve my NBA 2K19 lebrone digital items yet

 

Hello! If you are currently missing pre order content for NBA 2k19 you would need to contact
support.2k.com for further support.