Did not receive points with purchase

I don’t believe so, I had checked the rewards app several times prior to my purchase and the Xbox one S purchase was always there.

I suspect that's a current promotion, right? You would only get the points for a purchase during the promotional period, unfortunately.

I don’t believe so, I had checked the rewards app several times prior to my purchase and the Xbox one S purchase was always there.

Okay, in that case, if you believe you followed the steps that the promotion required, the best place to speak with someone from Microsoft Rewards Support is to go to account.microsoft.com/rewards
and at the bottom of the page hit the link to "Contact Microsoft Rewards Support".

I’ll try that again but that’s what I did originally and the Microsoft representative sent me here for some reason.

I don’t believe so, I had checked the rewards app several times prior to my purchase and the Xbox one S purchase was always there.

Okay, in that case, if you believe you followed the steps that the promotion required, the best place to speak with someone from Microsoft Rewards Support is to go to account.microsoft.com/rewards
and at the bottom of the page hit the link to "Contact Microsoft Rewards Support".

Hello maddog575,

As Smwutches says, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending for your Mass Effect purchase on the first.