Did not receive points for Reward yourself by pre-ordering NOW offer

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum. Keep in mind that for that offer, punches should show about 96 hours after your purchase and the credits should show about 96 hours after the last punch shows.

Hello Mindflayer1983,

Pre-orders are not eligible for MyVIP. While there was a special offer in September that allowed pre-orders for MyVIP, your pre-order was instead Rewarded by the Gears of War offer that was running at the time. Since purchases can only be Rewarded once,
you did not receive VIP payback that month as well. Since pre-orders do not qualify for MyVIP, you did not receive progress for your Call of Duty purchase, but you did get a punch on the Games on Demand punchcard.

Hello The Viral Cyrix,

Since you did not pre-order The Sims 4, you did not complete this offer. Since the offer requires three pre-orders to complete, and you only have two, this offer was not Rewarded.

Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.

Hi MobToOoL,

I am assuming you mean this offer : "Exclusive to Xbox Live Rewards members, you can pre-order your Xbox One or Xbox 360 games through Microsoftstore.com and earn 15,000 Rewards Credits for each pre-orderable game..."

In the
terms and conditions it says you get the points once the games have shipped. They wouldn't give out points before the games shipped in case you tried to cancel your pre-order after receiving the points.

Hope that helps.