Did not receive my money

Sorry to hear it. Unfortunately no one here will be able to help you. As this sounds like an in game issue you'll need to contact Turn 10 for more assistance.

I understand, there is no problem and the reason is that due to administrative processes between Microsoft and the Bank, it must take 3-5 business days after the date of approval of the request for the money to be shown returned in the payment method used at the time of purchase.

I requested a refund on the 12th of April

It takes 3-5 business days and if you don't live in notthamerica then it can take longer

Never depend on a refund as an payment

And don't rely on it as a reorder.payment

Banks will proccess it based on your card holder.agreement sometimes.can be next business day or.next.billing cycle

Hi Ahmad, my name is Joel, I'm here to help you with any problems or questions you may have.

Ahmad, I understand the situation you present, in order to evaluate your case it is necessary that you indicate the exact date on which the refund request is approved, this can be found in the email you received when it was approved.

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards