Did not receive MUT pack for Madden NFL 16 Super Deluxe: Season Edition

SR# [Mod Removed] Support Specialist instructed me to post here to see about getting this resolved as soon as possible.

Purchase date was 10/24 (Madden NFL 16 Super Deluxe: Season Edition

Contacted support on 10/27

Contacted support again on 11/9

:)

 

Ordered Madden NFL 17 Super Deluxe Edition and did not receive the codes for the Packs

Pre-Ordered Madden NFL 17 Super Deluxe Edition from the Microsoft store and did not receive the codes for the Packs. Microsoft Store support sent me to Live Support who sent me here, please help!!!

 

Items not received

on November 19 I downloaded Madden 16 super deluxe season edition on my Xbox one. With that purchase I was supposed to receive 44 ultimate team all pro packs. I never received them or any code to redeem for them.

 

Just wanted to add, that I have been in contact with EA, but they say I need to contact Xbox support because it is an Xbox special; the Super Deluxe: Season Edition. I have not received my 44 MUT packs to this date.

I would really like to resolve this as soon as possible.

Thanks!

 

Hey there SalmonSharky!

I am truly sorry to hear about the issue and any confusion that this may have caused. Since the items you have not received are in-game content, you will need to reach out to
EA Support again, as we are unable to provide in-game content here in the Support forums. Once again, I am sincerely sorry to hear about any inconveniences and confusion that this may
have caused.