did not receive groove 3 month promo code

Discus and support did not receive groove 3 month promo code in XBoX Sales and Promo to solve the problem; signed up for groove through the promo tile on the dashboard for 4 months free on August 10th but never received my 3 month groove promo code. spoke... Discussion in 'XBoX Sales and Promo' started by dirtybeefz, Jan 19, 2017.

  1. dirtybeefz
    dirtybeefz Guest

    did not receive groove 3 month promo code


    signed up for groove through the promo tile on the dashboard for 4 months free on August 10th but never received my 3 month groove promo code. spoke with customer service who verified I was eligible and should have received the code they asked that I post
    in these forums.

    from groove support chat yesterday evening.

    10:00 pm


    Mark C

    We have checked it and yes we do confirm that you should be able to receive a 3 mos groove code as part of the promotion. The promotion is up to Aug17 and you availed it last Aug 10. So what we are going to do is to forward this case to our higher ups. They
    are the ones who will investigate it further and they will be also the one who'll provide the 3 mos groove pass that you should have received since last Aug. I will just need to gather some of your contact details.

    received From CUSTOMER SUPPORT VIA email this evening


    Hello Nicholas,


    As per our chat yesterday, we have already consulted the case to our higher ups. All you need to do now is to directly post this issue on our General Sales & Promotions forums support so they can check your eligiblity.




    thanks in advance

    -Nick

    :)
     
    dirtybeefz, Jan 19, 2017
    #1
  2. UsableClub62495
    UsableClub62495 Guest
    Groove Music 3 Month Free Promo Code Missing

    I did not receive a promo code for my 3 months free groove music, can you please ensure this is added to my account? I added groove music on 8/12/16.
     
    UsableClub62495, Jan 19, 2017
    #2
  3. iamchroot
    iamchroot Guest
    Groove music didn't receive plus three code

    I joined groove music with the black Friday deal. It's now been over 30 days and I did not receive my plus three code.

    "Offer ends 31/12/16. One 30-day trial and 1 free promo code to be applied once free trial is completed. Signup requires a valid credit card. Before completion of the first trial month, customer will receive a promo code to be applied for 3 months of Groove
    Music Pass. Customers eligible for a 30-day free trial will not be billed for their first month of service. Previous Zune, Xbox or Groove Music Pass trial customers are not eligible for this offer."

    Groove Music Pass - Free for 4 Months (£8.99 after) - hotukdeals
     
    iamchroot, Jan 19, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    did not receive groove 3 month promo code

    Hey there dirtybeefz.

    I reached out to you via Xbox Live messages, please take a look when you get a chance. If you have any other Xbox support questions please create a new thread.
     
    Mister Maka, Jan 20, 2017
    #4
  5. Mister Maka Win User

    did not receive groove 3 month promo code

    Hey there dirtybeefz.

    I reached out to you via Xbox Live messages, please take a look when you get a chance. If you have any other Xbox support questions please create a new thread.
  6. Miss Bijoux Win User

    No code for Groove Music promotion

    Hey matt -

    From the Terms of Service for that Groove promotion:

    During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
    billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.
    If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!
  7. Miss Bijoux Win User

    I have not yet received my promo codes for the 90 day free on Groove music......

    Hey there -

    From the Terms of Service for that promotion:

    During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
    billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.
    Do note that when you receive a code there IS an expiration date. If you haven't received your code after 30 days of membership, feel free to post up a new thread and we'll look into it.

    Thanks!
  8. walkerwheely87 Win User

    Groove Code of 3 months free not recieved yet since july!

    I signed up on August 14th 2016 for groove music pass during the 1 month +3 months free and did not receive my code for my extra 3 months free. Could I still get it?
  9. Miss Ghidorah Win User

    3 month promo codes for Groove Music

    Hi there!

    We have messaged you a 3-month promo code for Groove Music. Please be sure to check that!

    Let us know if you're still seeing any issues. :)
Thema:

did not receive groove 3 month promo code

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