Did not receive code for 3-month free Groove Music Pass after signing up for 1-month free trial

Hi,

I signed up for the 4-month free trial to Groove Music (30-day free trial + token for 3 additional months) on June 28th, and I still have not received the token for 3 months free. The 30-day trial is set to expire tomorrow (July 28th).

I've been bounced around by 3 different people in support chats and this is where I've been directed to post.
[Mod Removed]

The person that sent me here stated "I can assure you that our team support will reach you and can definitely provide you the code."

:)

 

Groove music didn't receive plus three code

I joined groove music with the black Friday deal. It's now been over 30 days and I did not receive my plus three code.

"Offer ends 31/12/16. One 30-day trial and 1 free promo code to be applied once free trial is completed. Signup requires a valid credit card. Before completion of the first trial month, customer will receive a promo code to be applied for 3 months of Groove
Music Pass. Customers eligible for a 30-day free trial will not be billed for their first month of service. Previous Zune, Xbox or Groove Music Pass trial customers are not eligible for this offer."

Groove Music Pass - Free for 4 Months (£8.99 after) - hotukdeals

 

1 month free Groove Music code not receive

Hey Guys! So I Sign up a free trial for 1 Month Groove Music and I was told that I will receive a code for a free 1 month Groove Music. My free trial just got ended but still did not receive the free 1 month Groove Music code even on email. Was waiting for
it but have not receive it at all. I know I am eligible for this since it was provided on the page (
https://www.microsoft.com/en-us/groove/anniversary )

"*Offer valid until while supplies last. Customer must sign up for a free trial (new customers only), or a paid monthly or yearly Music Pass subscription. Credit card required. Prior Zune, Xbox or Groove Music Pass trial customers not eligible for free trial.
Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a promo code for 1 month of Music Pass at no charge. Upon completion of the promotional period, continuing membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only. Promo code must be redeemed by November 17th , 2016."

 

Where did you sign-up for the Microsoft Groove promotion? Was it on the Xbox One dashboard, or was it through Groove's website or the Windows Store on Windows 10? If you signed-up on the Xbox One dashboard, you came to the right spot!

If you signed up through Groove music's website, or through the Windows Store on Windows 10, please drop a post over in our

Groove Music Support forums so the proper team can assist. We're able to help out with promotions ran through the Xbox One dashboard, however any promotions outside of that we don't have access to unfortunately.

That clarification will help us narrow down the next steps. Keep us posted!

 

I signed up on the Groove Website, and after getting bounced by three different support agents, another MS employee told me to post here and *insisted* this was the correct place to go. Now I've once again been told that I'm in the wrong place and being told to
post somewhere else. Why do we need to make public message board posts to get stuff like this resolved? One of the chat support agents had access to my account and said they could see that I was supposed to have received the token, but for some reason this
person isn't able generate it?

Anyway,

1. The link you posted doesn't work, so I needed to find the correct URL on Google

2. I posted to the site you directed me to and it's been over 24 hours and I've received no response.

How can it possibly be this difficult to generate the token that was supposed to be sent to me?

I know MS is really trying to push Groove Music and I was quite pleasantly surprised with it on iOS during the trial, but it really sours the experience when I have to jump through so many hoops just to get something like this resolved.