Did not receive BOGO token for buying Xbox Live Gold in Jan 2018

Hey MehCoffee!

Thanks for reaching out here about this, as well. We're definitely looking into this further on our end. As you've already replied to an existing thread regarding this issue, I'll be locking this thread going forward.

Yes, I am having this same issue too. I have been Gold since 2010 on X360 and in Jan 2018, it stopped reflecting I am Gold on Xbox Rewards. It is asking me to sign up for Gold. Also, my Jan 2018 refund did not reflect the 10% Gold
bonus. I only got 5%. It still shows I am Gold everywhere else on Xbox Live including support who claimed I started Gold on Jan 15. I thought it was because pn Jan 15, I redeemed a 3m Gold membership I bought to extend my time (Amazon was offering a buy 3m
get 3m free so I redeemed 6m total). But it maybe a glitch.

Hello ,

Apologies for the inconvenience. We have escalated this to the subscription team to investigate. According to the data we are receiving, it claims that you are on a "trial" subscription. Once our subscription team has informed us on why this is occurring,
we will update this thread. We are also working on creating a duplicate VIP Payback event from last month to reflect the double amount you should have received as a Gold member.

Should I just buy a 1m Xbox Live Gold? I want this issue to be resolved ASAP. So, I can get my missing Jan 2018 deposit and it won't affect my Feb 2018 deposit. I am willing to just buy a 1m Gold to extend my membership to May 2020.

McChubbs,

The 3 for 3 deal was buying 3 games out of a select list and receiving a 3-month Xbox Live Gold subscription. The promotion ended 01-Jan-2014, so I'm afraid it's too late for you.

1) Purchased on Xbox.com (Player Unknowns Battlegrounds Promo, Buy 3 months of gold and get a token for 3 months)

2) Order number 1412696703 on January 23, 2018