Did not receive advertised additional items with Quantum Break purchase

Discus and support Did not receive advertised additional items with Quantum Break purchase in XBoX Sales and Promo to solve the problem; I purchased Quantum Break but to date I have not receive the free items of Alan Wake + 2 addons that were supposed to accompany that purchase. I was... Discussion in 'XBoX Sales and Promo' started by kingsley002000, Apr 18, 2016.

  1. kingsley002000
    kingsley002000 Guest

    Did not receive advertised additional items with Quantum Break purchase


    I purchased Quantum Break but to date I have not receive the free items of Alan Wake + 2 addons that were supposed to accompany that purchase. I was advised by xbox chat support to post this problem here.

    :)
     
    kingsley002000, Apr 18, 2016
    #1
  2. Mister Beep
    Mister Beep Guest
    Missing free games codes from Quantum break

    Hey there!

    When did you purchase/redeem the Quantum Break code? In order to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the digital code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
    be eligible. If the code was redeemed on your account after those dates, unfortunately you're not eligible to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare codes.

    In regards to Alan Wake, did you purchase an Quantum Break Xbox One bundle, or did you purchase a digital code for Quantum Break? That will help us a bunch.
     
    Mister Beep, Apr 18, 2016
    #2
  3. Mister Beep
    Mister Beep Guest
    Quantum Break pre order codes not received

    Hey KingDexter992,

    In order to receive this items, you would have needed to pre-order Quantum Break through the Xbox Store, or redeem a code for the digital version of Quantum Break before April 4th, 2016. When did you purchase/redeem Quantum Break? You can check the Microsoft
    Commerce     page to see the exact date.

    Keep us posted! Did not receive advertised additional items with Quantum Break purchase :)
     
    Mister Beep, Apr 18, 2016
    #3
  4. bowski477
    bowski477 Guest

    Did not receive advertised additional items with Quantum Break purchase

    Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

    Sorry for the frustrations.
     
    bowski477, Apr 18, 2016
    #4
  5. bowski477 Win User

    Did not receive advertised additional items with Quantum Break purchase

    Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

    Sorry for the frustrations.
  6. Mister Beep Win User

    Quantum Break pre order codes not received

    Hey KingDexter992,

    In order to receive this items, you would have needed to pre-order Quantum Break through the Xbox Store, or redeem a code for the digital version of Quantum Break before April 4th, 2016. When did you purchase/redeem Quantum Break? You can check the Microsoft
    Commerce     page to see the exact date.

    Keep us posted! :)
  7. Mister Quimby Win User

    Quantum Break Free Windows 10 Code missing

    Hey there TXDragon68!

    Just to clarify did you purchase the physical disc version of Quantum Break? Also, did you purchase Quantum Break from the Microsoft Store? If so, you will not be receiving a code for the Windows 10 version of Quantum Break. For further details check out
    the
    Quantum Break FAQ     page. Thanks in advance!
  8. Mister Beep Win User

    Missing free games codes from Quantum break

    Hey there!

    When did you purchase/redeem the Quantum Break code? In order to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the digital code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
    be eligible. If the code was redeemed on your account after those dates, unfortunately you're not eligible to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare codes.

    In regards to Alan Wake, did you purchase an Quantum Break Xbox One bundle, or did you purchase a digital code for Quantum Break? That will help us a bunch.
  9. Mister Quimby Win User

    Codes for Digital Quantum Break purchase

    Hey there dr3wzy1

    Just to clarify, when did you purchase Quantum Break? If you just purchased Quantum Break recently, it will take up to 10 days for you to receive your code. Also, if you recently purchased Quantum Break, you will only receive a code for Alan Wake. The Windows
    10 version of Quantum Break and American Nightmare were only offered with the pre-order of Quantum Break.

    If it has been past 10 days, be sure to let us know so that we can look into this further. Thanks!
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Did not receive advertised additional items with Quantum Break purchase

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