Did Not Receive 3 Months Groove Music Code

Hello,

On 8/3/2017 I signed up a Groove Music promotion. The promotion was a 1 month free trail with an additional 3 months in the form a code that would be sent to my email within 30 days of signing up. I have not received the code yet. I contacted xbox live
billing via chat and after 30 minutes he told me I was eligible for the code but I had to come here and spell out my problem all over again. Please help.

Thanks

:)

 

Groove Music 3 Month Free Promo Code Missing

I did not receive a promo code for my 3 months free groove music, can you please ensure this is added to my account? I added groove music on 8/12/16.

 

Groove Music Labor Day sale code not received

Hi, There was a deal where if you subscribed to Groove Music for the Labor Day sale, you’d get two 3-month tokens for Groove Music in an email by the end of September. Spetember ended, and I never got my codes. I have never subscribed to Groove Music previously,
I am eligible for the promotion and I did not receive my codes.

 

Hey there CEN2013!

To check, where did you sign up for this offer?

 

On the Groove Music Website.

 

I am following up, as it as been 2 days since I replied to you that I signed up for this offer on The Groove Music Website.

 

Hello, any progress on this?

Thanks

 

Hey there CEN2013.

Apologies for the delayed response on this. Because this is an offer provided directly through Groove and not through the Xbox One let's get you in contact with the Groove Music team over here on the
Microsoft Answers Forums. Be sure to post in the Music and Videos section so that the right team can be made aware.