Did not purchase these 3 games

Hi, Jennifer. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Since you have three unauthorized charges on your account. Please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....



You can get the order number from this link, https://account.microsoft.com/billing/orders.

The basic reason that you would get that message is that their is no license for that game on that console which means 1 of 3 things:

If the game was bought digitally

1. You are trying to play on an account that did not purchase the game or if you did purchase the game with that account it was refunded back for some reason or another. What i would do is check online at account.live.com and look at your purchase history
to make sure that you were not refunded it for some reason or another.

2. An account that did purchase the game at one point was on the console and downloaded the game to that console and did not set that console as that accounts home console so other profiles on that console could then play their digital games.

If it was a disc game.

3. The license for the game goes with the disc itself so the disc would have to be in the console in order to play the game.

Hi there,

When did you purchase the game?

The Fallout 3 code will be delivered to your Xbox Messages Inbox 7-10 days after your purchase.

Thanks!

Hi, when did you purchase the game and was it through the online store? It took about 3 weeks for my codes to come in.

Did you purchase 1 & 3 from the marketplace? Check your purchase history and see if the games are listed.

live.xbox.com/.../history