Did not get my vip credits or have my star % increased

mikev77 · Mar 30, 2017

hi I purchased Mass Effect Andromeda on March 14th,2017 for the $80 before tax. My VIP star rank has not increased nor did i get my 2% reward credits yet. Not sure why.

Thank you,

Michael Villella

:)

Anger And Rage · Mar 30, 2017

Not getting return credits for digital games I bought

I have purchased This War of Ours: Little Ones, Wolfenstein: Old Blood, as well as Technomancer, which put me over the first star threshold a few days before the other two purchases. My star percentage increased but I did not receive any credits. Please
explain or assist? Thanks.

jungelion · Mar 30, 2017

Reward credits not being deposited

I have accumulated 11k credits and they have not been deposited. Have had credits for over 6 months that have not been deposited. And also lost my viper star rank.

mikev77 · Mar 30, 2017

EDIT: I preordered on FEB 24th if that matters at all

XBLRewards8 · Nov 3, 2018

Hello Villella7,

We award based off time of purchase. Since your purchase of Mass Effect was a pre-order, it was not eligible for MyVIP:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons,
themes and avatar items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

XBLRewards8

Hello Villella7,

We award based off time of purchase. Since your purchase of Mass Effect was a pre-order, it was not eligible for MyVIP:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons,
themes and avatar items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

mikev77

EDIT: I preordered on FEB 24th if that matters at all

Balthasar187

I have not received my rewards points from my most recent purchases either. My VIP percentage value did increase, although my rewards points total did not increase. Please assist if this is an error as I believe I was not properly credited with my points
and thank you. <3

Chiief

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

Well from the email I get every month I had a single gold star and 6060 lifetime credits, but now I'm logging in and see Zero credits, no stars and my join date is ???

so maybe my account got reset and I have to start from zero?

XBLRewards8

Hello StumpyYapper,

Purchases can only be Rewarded through MyVIP or offers, not both. Since all your purchases in October qualified for the I Heart Horror Reward, they were not eligible for MyVIP payback. Regarding your November payback, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

Did not get my vip credits or have my star % increased