Did not get gems purchased!

LenKaiser · Oct 4, 2017

Hello I purchased gems for Mystery Society: Relic Match-44 Gems at $4.99 I'm supposed to get it says 44 + 88 gems for $4.99 and I have gotten no gems. I've tried rebooting twice, tried updating he Apps in the store nothing seems to work. I would like to
get the gems I purchased.

:)

BRiT wtfdotcom · Oct 4, 2017

purchased but did not get

Misses Quinzel,

Is Xbox Support also aware of the Season Pass issue with the Telltale Bundle Collection? We have seen no official acknowledgment of the issue. It would be nice to at least get something saying it's being looked into. --

forums.xbox.com/.../1888692.aspx

Thanks,

Misses Quinzel · Oct 4, 2017

purchased but did not get

Hey there, again, massamuni! I'm very sorry for the radio silence here, but we were working hard to ensure everything was accurate with this situation.

The season pass for this game will not appear on your console until there is content for it. Once the other episodes are released, you should see the season pass when you go to manage your game. If you don't see it there, please post back so that we may
look into it further!

We really appreciate your patience with us while we ensured this was right for you! If you need further assistance, do not hesitate to post back so that we can help you out.

LenKaiser · Oct 6, 2017

Hello? Anyone? You would think there was support for people who are getting ripped off!

LenKaiser

Hello? Anyone? You would think there was support for people who are getting ripped off!

XBLRewards8

Hello Phuddox,

In-game consumables and hardware purchases are not eligible for MyVIP. Since the majority of your purchases were consumables, they did not award any Gems. You received 30 Gems for your spending on non-consumable items. Regarding hardware, those purchases
are not eligible for Xbox Live Rewards, unless as part of a special offer.

XBLRewards8

Hello DREAM99TOCK,

There are no offers that award the purchase of hardware. The vault page shows the amount of Gems required to get that item, not how many gems you can get for the item.

SharperIsland65

There are challenges to receive gems for keeping gold and game pass for a certain amount of time, but there are no offers to receive credits or gems for actually purchasing them. And subscriptions do not count towards VIP.

i can get that still hey own me more gems for the things i bought even taking out that they own me around 40 gems

decu68

EDIT: [POSSIBLE SPOILER]

-

I just wanted to correct an error I made above when saying I found 22 of the 24 gems myself which is not true. On this forum I read 1 gem was in the Solitude home and as I hadn't purchased this home as was holding off and saving monies, once reading that
I immediately purchased the home to get this gem. Just wanted to clear my conscience.

Did not get gems purchased!