Did not get 10$ back from preorder a game

Did you preorder digitally or through microsoftstore.com? The offer is a Microsoft Store offer, so if you purchased it digitally, you would not receive the $10.

If you did order it through microsoftstore.com, you would need to contact their customer service. If you are a Rewards member, you would have received 15,000 credits instead of the $10.

If you preorder a game as a physical disc from microsoftstore.com you can receive a $10 gift code. If you are a rewards member, you will receive 15,000 credits instead of the $10 code. The credits should show as pending about 10-15 business days after the
game shipped.

If you preordered Gears 4 digitally, it had to be preordered before October 1 in order to qualify for the credits. If you did, support will check into your credits and post back here.

The $10 gift card is a promotion from microsoftstore.com for preordering from them. You would need to contact their customer support if you did preorder from them. If you preordered digitally from the Xbox store, you would not have been eligible for the
offer.

The $10 gift code is a promotion from microsoftstore.com. If you preordered digitally from the Xbox store, you would not have been eligible for the code. If you did preorder from microsoftstore.com, the code should have been emailed about 10 business days
after the game shipped. you would need to contact their customer support for assistance.

Did you preorder digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.

If you did preorder from microsoftstore.com keep in mind the credits should show as pending about 10-15 business days after the game shipped. So there are still a few days before they should show as pending.