Did Microsoft get rid of all humans in customer service?!

Discus and support Did Microsoft get rid of all humans in customer service?! in XBoX on Windows to solve the problem; Did Microsoft get rid of all humans in customer service?! Online chat option is gone. Phone numbers all go to a digital assistant who will not let you... Discussion in 'XBoX on Windows' started by LoganatorHD, Jan 6, 2024.

  1. LoganatorHD
    LoganatorHD Guest

    Did Microsoft get rid of all humans in customer service?!


    Did Microsoft get rid of all humans in customer service?! Online chat option is gone. Phone numbers all go to a digital assistant who will not let you speak to a human. HOW DO I GET A HUMAN??!!!!!

    :)
     
    LoganatorHD, Jan 6, 2024
    #1
  2. Darhyl Amizola Win User

    Did Microsoft get rid of all humans in customer service?!

    Hi Logan! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft Xbox Support. I understand that you want to contact Microsoft Support.

    According to Independent Advisor [Suejin]: https://answers.microsoft.com/en-us...icrosoft/2bc49b5e-0351-40d9-8925-ab24cb21026f

    "You can contact a Microsoft representative via the following:

    Phone: https://support.microsoft.com/help/4051701
    Chat: https://support.microsoft.com/contactus

    **When doing a chat, state your concern and decline all the suggestions by the automated response until you get a link to Talk to a person."

    However, if you want to contact Xbox Support, according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Here's how to contact Xbox Support:

    "Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button in the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time."

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Twistedflax Win User

    We Need An Apology!!

    I LOVE YOU MICROSOFT. Carry on. Just like Darwins Parachute helps the human race by killing off the thick people we are slowly getting rid of all the winge bags. This type of marketing proves your voodoo powers.
  4. Farscape247 Win User

    GamerTag

    all microsoft accounts have an xbox tag as it is all one service, if you have a microsoft account you have an xbox account as they are one thing. no getting rid
  5. The W1GG Win User

    Accidental purchase

    I'm never gonna deal with Microsoft again. I'm getting a ps3. I already got rid of my computer for a Mac and got an iPhone and Ipad. I hate Microsoft and I hope they see this. Customer service with apple is 10x better and have better quality products
  6. Farscape247 Win User

    If the next COD was World at War 2 would you be happy?

    If they did make a WaW 2 then they better not goof it, get rid of all those crappy perks and bring back set classes, also bring back custom public lobbies like cod 2.
Thema:

Did Microsoft get rid of all humans in customer service?!

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