Did i paid $59.99 for 12-months when i already had automatically paid for 1-month ...

Hiya xN3gn4v,

Thanks for contacting Forum support!

Hey there, I’m sorry to hear about any issues you may be having. If you haven’t already, please make sure to update your account security information.


How to change your Microsoft account password

I also recommend you set up a passkey to stop others from trying to use your account from making purchases.(Make sure to update your password, because if others know it then they can reset your passkey)

How to create an Xbox One passkey

If you think your account has been hacked then try filling out this here:
I think my account has been hacked.

Feel free to contact a live support agent or chat support for more assistance.

The best way to reach Live Support would be here:

Contact Us

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games)and just pick a contact method (request a call from support or Chat is faster).

Hope this helps. (ノ≥∇≤)ノ

 

Hello, i contacted the support via chat, and it was what i fear.. I was hacked by 2 different people one from USA and another somewhere in Asia had used my account to buy 12-month, i just had to change password, done.

But the refund thing is complicated.

When i'm reaching the: Contact us - Billing -
no thanks - Request a refund

Im not heading in to the section where i have to write down ordernumber etc...

I'm reaching a "Ops what happened here?" page like it couldn't found it and instead im reaching a page where i chat with the robot.

The contact said i have to remove cookies, try another device and etc.

It didn't worked.

So im stuck there for now.

Anyone know the reason or a solution for this?

Here is a picture of what im talking about, but it is in Swedish, but maybe you recognize it then.

 

Hey there!

I'm sorry to hear of the issue being experienced by this error on the support website.

If you are looking to get a refund for this, best way to do so is to fill out a

refund request form. It will be reviewed by the refund team.

I hope everything will get resolved soon!

 

Please get email support, or is there a specific reason not to? ;-) Best wishes från No(r)way!

 

Okay, thanks for answer i appreciate it.

 

Hi there,

So, this page is taking you to contact support. I tried to translate the best I could. So my understanding on the yellow banner is mentioning that its required to verify a Microsoft child account. So I need a bit of clarification, is your child an adult
account or child account?

Also, I know you've tried a few things to get this going but I'm leaving here the exact direct link to the refund request form to give it at least one more attempt. Just click on the hyperlink below and it should take you to the form. Sign in to your Microsoft account

Please let us know if the issue persists to further investigate. Thank you!

 

My account is personal for myself, im 26 years old and have no child or have relationship.

If it is that what blocking me, how do getting forward?

 

I read this. Is it this i am one of the victims??? :O

"

Limited

Purchase and Content Usage


2018-10-31 03:40:02

Buying items, redeeming codes, or downloading purchases

Affected platforms:



Xbox One



Xbox 360



Xbox on other devices



Xbox on Windows 10

Affected services:

• Buying downloadable items
  

Latest update:

We believe we have identified the issue causing some members to have problems purchasing content. Thanks for your patience as the team works to resolve the issue.

"

 

It worked, i've send a refund i got something about.

Request number something, what thats mean about.

 

Hey there!

If you have submitted a refund request form, it may take 48 hours for it to be reviewed and a response to be sent via email. When you submit the refund request form, you should get a confirmation email with a service request number. This is a case number
for reference to your request that is used by phone/chat support to look at your case if need be. If you have any questions regarding the refund request, you may directly email the refund specialist from the confirmation email.

If you have any more questions feel free to let us know!

 

I got email and they denied my refund!!!!!!!!!!!

Im am so [Mod Removed – Profanity]. upset right now!!!!!!!

"Hello,

Thanks for contacting Xbox Support about your refund request.

We reviewed your request for order **********, ********** on Oct 29, 2018, Oct 21, 2018 and found it’s not eligible for a refund based on Microsoft Terms of Sale"

 

Hi there!



I see that your refund request has been reviewed by our team and at this time we are not able to refund your order. If you have questions about the decision please reply to the confirmation email sent to you.

We'll be locking the thread as the question has been addressed and answered. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread
showing that the troubleshooting steps listed above didn't fix the issue.