Did anybody else to lose sound from their Series X on standard HDMI?

Hello JamesSabre,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Regards,

Hello JamesSabre,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to make sure the Xbox Series X output sound. Let us check on this together and sort this out in timely manner.

To better isolate your issue, we would like to ask for few confirmations to you:

1. May we confirm if the cable you use to connect your console to your TV, is it the provided HDMI cable?
   
2. May we know if you can test the HDMI port and verify if the issue is with the cable or not.
   
3. Can you please confirm if you have tried the solutions 1-5 from this support article: Troubleshoot audio on your Xbox console | Xbox Support?
   
4. Also, you may adjust your audio settings, by following this steps:
   
   • Xbox button to open the guide. to open the guide.
     
   • Select Profile & system > Settings > General > Volume & audio output.
     
   • Under Speaker audio, you can adjust the following settings: HDMI audio and Optical audio
     
5. EDIT:
   
   May we ask if you have submitted a feedback to Team Xbox? If you haven't, please submit one using Report a Problem app (Guide: Provide feedback to Team Xbox | Xbox Support)
   
   • Install Report a Problem app on Xbox Console
     
   • Press and hold the Xbox button and select Report a problem
     
   • Please provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics.
     
   • Choose the most appropriate category and subcategory from each dropdown.
     
   • If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
     
   • Enter a short title for your issue. Please include [Xbox Forums]
     
   • Enter a description of your issue.
     
   • Select submit
     

Once complete, post the title of the bug report along with the submission date in this thread.

Please know that Optical audio is not supported by Xbox Series X|S consoles and then connect your TV to your stereo receiver or soundbar using the TV’s optical (S/PDIF) out port. More details here: Choosing speaker audio settings on your Xbox console | Xbox Support.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Jannik Weingarten,



We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello Jannik Weingarten,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are having issues on the audio of your Xbox Series X on standard HDMI particularly on the game (assasins creed). Let us check on this together and sort it out to help you back on that game.

For us to better understand the issue, we would like to ask more details about it.

1. May we confirm if the cable you use to connect your console to your TV, is it the provided HDMI cable?
   
2. Since you made mentioned that it is on this game only that you encountered sound issue, have you tried uninstalling the game and reinstall it?
   
3. This might be a bug associated with the game, please confirm.
   

We would also appreciate if you can visit to this article, Troubleshoot audio on your Xbox console | Xbox Support. This might help you resolve the issue.

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I too have an Xbox Series X connected to a Samsung TV and a Sonos Beam. The set up up is Series X to Samsung TV via HDMI and TV to Sonos Beam via HDMI ARC.

I get sound fairly consistently from start up, however if I play a game for a couple of hours and then return to the dashboard I have no sound on the dashboard or on anything else I try to open within the dashboard menu. If I go back into the game I was playing I get sound within that game but nothing else. The only way to resolve this is turning off for a longer period or unplugging the HDMI from the Xbox into the TV for an instant fix. This isn’t an adequate fix though, especially for a wall mounted tv.

When I experience these issues, if I change source to normal TV, I have sound as normal with no issue. But the second I go back to the Xbox source, there is no sound. Therefore I too believe this is an issue on the Xbox side but would be helpful if this can be categorically confirmed.

Has anybody managed to get any further with the root cause of the issue/permanent workarounds?

Thanks in advance.