Diablo says I don’t own the expansion but under the store it says I do? Xbox store still...

Discus and support Diablo says I don’t own the expansion but under the store it says I do? Xbox store still... in XBoX Games and Apps to solve the problem; Title. I already bought the D4 expansion in October of last year, have the receipt, says I don’t own it now?? What is going on? I have done a reset and... Discussion in 'XBoX Games and Apps' started by PrinceTheBud, Jan 30, 2025 at 8:52 PM.

  1. PrinceTheBud
    PrinceTheBud Guest

    Diablo says I don’t own the expansion but under the store it says I do? Xbox store still...


    Title. I already bought the D4 expansion in October of last year, have the receipt, says I don’t own it now?? What is going on? I have done a reset and hard reset, nothing works.

    :)
     
    PrinceTheBud, Jan 30, 2025 at 8:52 PM
    #1
  2. SwordofWhedon Win User

    Diablo says I don’t own the expansion but under the store it says I do? Xbox store still lets me buy it despite already owning it??

    Account entitlements do not appear as purchases, does the game let you access it?
  3. Joel M77 Win User

    Diablo says I don’t own the expansion but under the store it says I do? Xbox store still lets me buy it despite already owning it??

    Hi PrinceTheBu, my name is Joel, I'm here to help you with any problems or questions you may have.

    Every game or package purchased, redeemed or even received as a gift is associated with the account, never to a device "and without exception it is shown in the history", making this clear, could you tell me in what status it is Does it show the purchase of the game you are referring to when searching for it in your purchase history?

    https://account.microsoft.com/billing/orders/

    Regards
  4. Patrick Corrigan1 Win User

    Won’t update or download game I pre-ordered! What’s the next step?

    Well Diablo Slam was last install but that don’t update or anything.

    So I go to game store under own on standard edition and chose own. It tells me nothing to download at this time. I checked under game and add on and nothing.
  5. Scorpion187 Win User

    Battlefield 5 store says I don’t own it

    Dont know what ea and or microsoft has done.
  6. Nikki Mond Win User

    Battlefield 5 store says I don’t own it

    Same for me. Wont let me play since the update but I own the game for months now. Wants me to purchase the game again.

    I think this is EAs fault for introducing the new trial!
Thema:

Diablo says I don’t own the expansion but under the store it says I do? Xbox store still...

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