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Sorry to hear you're having trouble. I'm afraid that games cannot be exchanged but only refunded. If you purchased the wrong game then request a refund here https://xbox.com/refund and then purchase the version that you would like.

ok does your account region match your actual region if not that would be why

For those two games and most other games except for gears 2 and judgement and various other games

You have to live in an xbox live region and have a matching account region

This has to be changed on this website by using the region migration tool

https://www.google.ca/url?sa=t&source=web&rct=j&url=https://support.xbox.com/my-account/manage-accou...

Then change it on your console to mstch

If you don't live in an xbox live region or in Japan or china it won't work as it has to be supported and Japan and China don't apply to those games

My account region is not match actual region. and here(actually in vietnam) in not xbox live region. is that have any other solution?

Chao Anh xin loi các trò chơi l không có sẵn cho Anh sau đó. bánh răng 2 v phán đoán không phải l khu vực bị khóa nhưng khác l hai. không có cách n o xung quanh các khóa vùng thậm chí nếu bạn đã thay đổi mã số trò chơi đang bị khóa v các mã có tính
phổ quát

Anh phi biết et tinh noi Tiên Viet