DEVOLUCIONES [Translation-Returns]

yo, ya me comunique con ellos y me dijeron que esa tarjeta no era de debito algo así, pero yo pago todo con mi tarjeta, asi que me dejaron con mas preguntas aun

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[Mod Translation - I already communicated with them and they told me that this card was not debit something like that, but I pay everything with my card, so they left me with more questions. ]

A veces se tarda en reflejar en tu tarjeta de crédito. Ya checaste en tu bando cuanto tarda?

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[Mod Translation - Sometimes it takes time to reflect on your credit card.
Have you checked on your side how long it takes?]

Hey there cristianortiz,

Sorry to hear you have run into this problem with the refund. The bank should see something when they do have a refund coming their way, in this case if they still do not see anything then it could possibly be best that you Contact Xbox Support directly
to see if there is anything that can be looked into on their side. Unfortunately we would not have the appropriate tools to handle this situation.

Go ahead and click on the following link and follow the steps below so that you may request to chat with an agent or request a callback.

• Contact Xbox Support
  

Step 1: Select Xbox One

Step 2: Select See other options and then under Account management select
See my purchase history

Step 3: Select Show contact options

Step 4: Choose Chat with Xbox Support agent or Request a call from Support

Give this a try and let us know if it has helped.

Hi
cristianortiz pita,

I removed your screenshot since it contained private information that you don't want posted on a public forum. If you can see that the charge was refunded from
account.microsoft.com/orders then it was processed by Microsoft already and there may be some hang up with your financial institution.

I recommend contacting your bank first to ask about your refund and have your Microsoft purchase history available when contacting them.

Hi
cristianortiz pita,

Thank you for coming to the Xbox forums.

What did you ask a return for? Are you referring to returning a physical product but you have not gotten a replacement or was there a refund processed?

We don't have the tools to look into returns or any service orders on your account, so I recommend contacting Xbox customer support in your region to assist you with returns.

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & Billing
5. Select show contact options and go to step 4
6. Select request a call from support if available or there should be a number for you to call

I hope they can help you!