Devolución, reintegro [Refund, refund]

Hello! you can proceed to make a refund here doing the following steps:



1.
Sign in to your Microsoft Account.

2.
From the top menu bar, select Payment & billing > Order history.

3.
Navigate to the game or app you want to be refunded, and select 'Request a refund'.

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Turn off recurring billing:

1.
Go to Services & subscriptions. You might be asked to sign in.

2.
Find the subscription and select Payment & billing > Change > Turn off recurring billing. If you don't see your subscription, make sure you are signed in to the correct
Microsoft account for that subscription.

3.
Select Confirm cancellation. Check your inbox for a confirmation email.

More information here:

https://support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-subscription

Hi
Michael,

Thanks
for reaching out to us here on the Forums!

We
appreciate all the information. Please make
sure to turn off the auto renew under Services & subscriptions before cancelling the subscription. Otherwise this may cause the subscription to
renew. I know I have had to do that before on my own account.

1. Sign
   in to your Services & subscriptions page with your Microsoft account.
   • Note
     If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.
2. Find
   your past due subscription in the list. The amount past due will be in red.
3. Select
   Pay now, and then follow the instructions to pay the balance due.
   • Note
     Adding a prepaid code will not settle the balance you owe. You need to settle the outstanding balance using the steps above before redeeming your prepaid code.

In
regards to reversing the payment, you would need to submit a refund request at,
Subscription Refund Webform. If there are issue filling out the form due to region or language then please contact our Live Support team.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on
how to keep track of the status of your request.

If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation
email sent to you. Our dedicated team is ready to assist you.

Thank you

Hi Ricardo,

Thanks for reaching out to the forums. We understand you got a refund and haven't got money back yet. All refunds go to the way it was purchased. For example if you used currency on the account will go to that. If a card will go to the card. We recommend
checking your
order history see if the order says refunded or pending. Also may want to reach out to the bank tied to your card. If still having issues can request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Thanks,

Brad

Hola,

Los reembolsos pueden solicitarse en
https://support.xbox.com/forms/request-refund.
Si el enlace no funciona, deberá hablar directamente con el Soporte solicitando una devolución de llamada en
http://support.xbox.com/contact-us

*****

Hello,

Refunds can be requested by going to https://support.xbox.com/forms/request-refund. If the link does not work, you will need to speak with Support directly
by requesting a callback at
http://support.xbox.com/contact-us