Devolución Necesaria (Necessary return)

Hi Jonatan,

Thanks for getting back to us. If you don't get to redo the pre-order you wouldn't be receiving the pre- order bonus. As you must pre-order the game to receive the content. I double checked right now and so far you still have time to make the pre-order of
the game before the release date, I double checked when the game will release and it will be Available on‎2‎/‎21‎/‎2019‎ ‎11‎:‎00‎ ‎PM. !

Hola,

Gracias por responder tan rápido, se aprecia.

Acabo de revisar la información, y me equivoqué.

El pedido lo hice en junio de 2018, en ese entonces estaba en España, pero el dinero fue extraído de mi cuenta bancaria en USA, y aunque no tengo el recibo porque no lo solicité, al realizar la pre-compra se me extrajo el pago total de la compra normal.
Estoy 100% seguro que se pagó el total, porque ese momento fue el único el cual podía permitirme comprar el juego.

Desafortunadamente no puedo adjuntar ningún comprobante porque la cuenta de USA hace tiempo que la cerré.

Translation: [Hi, thanks for answering so fast, you can appreciate it.


I just checked the information, and I was wrong.

The order I did in June 2018, at that time I was in Spain, but the money was extracted from my bank account in the USA, and although I do not have the receipt because I did not request, to make the pre-purchase was extracted the total payment of the normal
purchase. I am 100% sure that the total was paid, because that moment was the only one that could afford to buy the game.

Unfortunately I cannot attach any voucher because the USA account has long since closed it. ]

Como ya se ha indicado, si usas un banco de débito/tarjeta de crédito pagos no se toman hasta 10 días antes de la liberación del juego. Si la cuenta en la que te habías pedido originalmente ya está cerrada, es por eso que has tenido el correo electrónico
diciendo que no se aceptó el pago, ya que han intentado tomar el dinero antes de la fecha de lanzamiento.

Translation: [As already indicated, if you use a debit/credit card bank payments are not taken up to 10 days before the release of the game. If the account you originally ordered is already closed, that's why you've had the email saying that you
were not accepted for payment, as you have tried to take the money before the release date. ]

Sorry but I dont think that you will have another offer like the last one.

Hey there Jonathan,

If you had placed the Pre-order from way back in 2017 then you would not have been billed at that time. If you used account credit only to pre-order your game, your balance will be taken immediately. If you used a credit card, or split your payment between
credit card and account balance, you will be charged around 10 days before the game launches

Pre-order Xbox One digital games in the Microsoft Store
Please check your
Order History and confirm that you have not been billed.

Alternatively you can
Contact Xbox Support for more information regarding this pre-order.

I hope this helps.