Devolucion de un juego[Translation-Return of a game]

Lucas Colban · Apr 30, 2020

Buenas tarde. He comprado el minecraft para Xbox one en instant gaming, que te dan un código y tu lo canjeas. El problema es que yo quería jugarlo en el PC, pero no leí las instrucciones para que esto se pudiera hacer, ya que al parecer se requiere de una
Xbox one para poder jugar en el ordenador, y el código ya lo he canjeado. He hablado con los de instant gaming y me han dicho que contacte con los de Microsoft. Querria saber si podría obtener un reembolso.

Gracias.

[Translation-Good afternoon. I bought the minecraft for Xbox one from instant gaming, which gives you a code and you redeem it. The problem is that I wanted to play it on PC, but I didn't read the instructions so that this could be done, since apparently
it takes an Xbox one to be able to play on the computer, and the code I've already redeemed it. I've talked to the instant gaming people and they told me to contact microsoft. I wanted to know if I could get a refund.

Thank you.]

:)

XBF Brad A

Hi Lucas,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

pa1blo

hay veces que se bugea y te hace descargar el juego completo, tanto instalando un juego o actualizando un juego hay un indicador de cuando puedes iniciar el juego

[Translate]there are times that it bugea and makes you download the complete game, either installing a game or updating a game there is an indicator of when you can start the game

Epoozz

Eso si es un problema grave, tengo entendido que existen devoluciones si no pasaron mas de 30 dias despues de la compra

Josh With Dosh

Hi there,

Sorry to hear you refund has hit an error message after filling the form out.

You next option would be contact Microsoft : Contact us

erickbarajas hdez

Gracias me ayudaste bastante era el que buscaba

Translation:

Thank you, you helped me a lot, it was the one I was looking for

Devolucion de un juego[Translation-Return of a game]