Devolución de un juego[Translation-Return a game]

erickbarajas hdez · Apr 21, 2019

Hola buenas tardes:

Quisiera ver si me pudieran ayudar a pedir el reembolso de un juego ya intente ponerme en contacto con ellos pero ya que acabe la solicitud me aparece error en la página por lo que no procede, por lo cual quisiera ver otra forma de pedirlo ya sea un teléfono
o como entrar a un chat privado como los que te asisten para la consola o que puedo hacer

Gracias de antemo por su ayuda y tiempo.

[Translation-Hello, good afternoon:

I would like to see if I could help to ask for a refund of a game and try to get in touch with them but as the application ends I get error on the page so it does not proceed, so I would like to see another way to ask either a phone or how to enter
a Private chat like those who assist you for the console or I can do

Thank you Antem for your help and time.]

:)

Josh With Dosh

Hi there,

Sorry to hear you refund has hit an error message after filling the form out.

You next option would be contact Microsoft : Contact us

erickbarajas hdez

Gracias me ayudaste bastante era el que buscaba

Translation:

Thank you, you helped me a lot, it was the one I was looking for

XBF Brad A

Hi Erick,

Thanks for coming to the forums with your question with a refund. You will need to get with support as we on the forums are not equipped to help with refunds. Here is a guide to request a call from support. When you go to
Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

XBF Javier R

Hey there!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you again and have a great day!

Chyrola Cuello

Hermano entra aquí: Soporte Xbox. Seguro ahí te darán respuesta

.

Translation:

Brother enters here: Xbox support. Sure there they will give you an answer: D.

Devolución de un juego[Translation-Return a game]