Devoluçao de um jogo [Translation-Refund of a game]

O Chat Xbox está fechado

[Translation-Xbox Chat is closed]

Hi there,

Try this route instead as last time I checked, this route should take you to the option to select Request a callback from support and then it will ask for your phone number and you will get a callback with an estimated time displayed for you:

1. Contact us here
2. Select Xbox One
3. Select See other options.
4. Select Payment & Billing
5. Select show contact options and go to step 4
6. Select request a callback from support

If that doesn't work for you, then let us know what region you are in and we'll do our best to locate an international support number for you to try and call.

quando eu acabo de preencher da errado

[Edit - Translation] - When I just fill out the wrong

Hi there,

You may need to contact customer support for your region since the refund request form mentioned by Randy is not available for all regions so you will have to see how customer support handles refunds in your specific region.

I came across a thread here that has a list of international support numbers to try and reach a representative that is best for your location:

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-suppport-international-phone-numbers/a7c6947b-825a-4e5c-a19e-c43912ae4015

I hope this helps!

Hello Just,

We recommend requesting a call back from support as XBF Diego mentioned.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select chat with Xbox support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team