Device Service & Repair TradeId error

Hi,

i purchased in local store named "bug"
I bought it from third party seller

I live in israel

i bought the controller in my country
I have tried to use different wifi networks/device and still got the same issue

i tired to use different wifi networks/device/browsers.

Thanks for trying to help.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Zalts

Please answer the following questions to assist you properly:

Where did you purchased the controller?
Directly from Microsoft or did you used a third party seller?
Also, where are you physically located?
The controller was purchased in your current location or in another country?

Did you tried using a completely different WiFi network or device to see if the issue persist?

Or what did you tried so far to fix this problem
In that way I can advise you different things or how to proceed

Hey Adrian

Thank you for taking the time to reply to this thread.

Normally, repairs on the console are done by the Service Center. This requires you to ship up your device.

When doing this, you do not include any accessories such as cables or controller. If you are attempting to take this into a Microsoft Store, there is no guarantee that they have all the same resources the Services Center does, so yes, I
would have to recommend that you bring your accessories with you.

I hope this is of some use to you.

Contact support directly and they can help you set up the repair. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Alternatively, if it's only a week old, you should be able to just exchange it with the retailer you purchased it from.

check your spam/junkmail

have you tried contacting support? they might be able to resend the label, check the status etc.

https://support.microsoft.com/en-us/contactus/