Device service and replacement

MinaDouglas · Aug 18, 2020

Hi,

I am trying to order a device service and replacement but at step 4 of 5, I cannot figure out how to change the country of my payment method (credit card billing address) from USA to UK. My account profile and billing detail all have United Kingdom. How
can I change this????

Also, it says I will receive a similar item. What does it mean? Will it be a refurbished model or something? This is for my 3yo XBox One S, which seems to have suddenly packed up (and out of warranty).

Thanks!

:)

Xbox-Dad

It is registered. The support site see's my device under my profile. The link you sent is taking me in circles back to the Create a repair order that I am being blocked on. I am not able to get past the Add your address.

If i knew where i could set my address in my profile so I can use that address from the drop down menu, that (in theory) would get me step 2 of the Create a repair order process.

xxxTIMBURYxxx

You must first register your device. You may do so here: https://beta.support.xbox.com/help/hardware-network/warranty-service/register-your-product

If you have already registered, you can visit the following link for further steps. https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

AridLizard

the warranty for the console is not the same as the warranty for the controller.

the console has a year warranty but the controller only has a 3 month.

see if this page helps: https://support.microsoft.com/devices

Njal the Blue

Typically warranty on controllers is 30 days, depending on what Country you live in and the warranty laws there.

AridLizard

the warranty for Xbox One controllers is 90 days so if you have had it for over 3 months then the warranty has expired.

you will need to have the device registered to your account before you request a repair/replacement

Device service and replacement - Step 4