Device service and repair

Hey Adrian

Thank you for taking the time to reply to this thread.

Normally, repairs on the console are done by the Service Center. This requires you to ship up your device.

When doing this, you do not include any accessories such as cables or controller. If you are attempting to take this into a Microsoft Store, there is no guarantee that they have all the same resources the Services Center does, so yes, I
would have to recommend that you bring your accessories with you.

I hope this is of some use to you.

Contact support directly and they can help you set up the repair. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Alternatively, if it's only a week old, you should be able to just exchange it with the retailer you purchased it from.

check your spam/junkmail

have you tried contacting support? they might be able to resend the label, check the status etc.

https://support.microsoft.com/en-us/contactus/

No all i wanna know is if i am gonna bring my xbox for a repair should i bring the acessories with it

Hello AdrianDenton,

Thank you for your post. If you're looking to create a repair order for your Xbox One, please use the

Device Support page to create an order or use the
Contact Us portal to speak to an agent.

I hope this helps.