Device Service and Repair Not Working

Mr SpinelesS · Jan 14, 2018

I'm trying to get my Xbox Elite Controller repaired (it's still under warranty covered by my Xbox Elite Console)

I Put in the PID Number, then I put in my Address, but the "Choose a Service Type" page just keeps trying to load with the spinning circle and nothing comes up.

Don't have much time left on my Warranty so I would really like to get this sorted ASAP...

:)

Smwutches · Jan 14, 2018

Device service and repair

Contact support directly and they can help you set up the repair. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

Alternatively, if it's only a week old, you should be able to just exchange it with the retailer you purchased it from.

craZyzone71 · Jan 14, 2018

Device service and repair

Hello,

i bought xbox one X in last week. It work for one day, and next day didn't send any signal via hdmi to display. I tried send it to service but i need a mailing label. When i tried to generate mailing label via "https://support.microsoft.com/en-us/devices/"
+ device number, but it freeze at "Retrieving your eligibility". When i check the console in browser it shown error "TypeError: Cannot read property 'CountryCode' of undefined".

What should i do?

HAZMAT RADIO · Jan 16, 2018

You'll need to contact Xbox Support for assistance.

They will determine the eligibility for warranty and may need a copy of your receipt for the controller.

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

You can contact Xbox Support here -
https://support.xbox.com/contact-us

If you're in the states you can call them at 800-469-9269

Mr SpinelesS · Jan 16, 2018

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.
Click to expand...

Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.

HAZMAT RADIO · Nov 1, 2018

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.
Click to expand...

There's the console which has it's own warranty and then the controller. The controller is not under a "console" warranty. Accessories, like controllers have their own warranty. In the states it's 90 days and in other countries it can be up to a year.

You can't create your own repair order for your controller. You'll have to contact Xbox Support for assistance.

HAZMAT RADIO

You'll need to contact Xbox Support for assistance.

They will determine the eligibility for warranty and may need a copy of your receipt for the controller.

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

You can contact Xbox Support here -
https://support.xbox.com/contact-us

If you're in the states you can call them at 800-469-9269

Mr SpinelesS

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.

HAZMAT RADIO

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.

There's the console which has it's own warranty and then the controller. The controller is not under a "console" warranty. Accessories, like controllers have their own warranty. In the states it's 90 days and in other countries it can be up to a year.

You can't create your own repair order for your controller. You'll have to contact Xbox Support for assistance.

XBF Eladio M

Hey Adrian

Thank you for taking the time to reply to this thread.

Normally, repairs on the console are done by the Service Center. This requires you to ship up your device.

When doing this, you do not include any accessories such as cables or controller. If you are attempting to take this into a Microsoft Store, there is no guarantee that they have all the same resources the Services Center does, so yes, I
would have to recommend that you bring your accessories with you.

I hope this is of some use to you.

Smwutches

Contact support directly and they can help you set up the repair. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Alternatively, if it's only a week old, you should be able to just exchange it with the retailer you purchased it from.

Device Service and Repair Not Working